HOME   /​   FAQ

Registration

Do I need to make an account to place an order?


You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Follow the steps here to register your account.




How do I register to make an account?


Click here to register your account with Cara Mak Design.




Why should I become a registered user?


• You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise. • You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.




How do I change my account information?


As soon as you sign in to your account with your email address and password, it will direct you to your account overview to update/edit your account information.




I cannot find the answer to my question. How do I contact customer service?


You can fill out a form to contact customer service.





Ordering

What is your cancellation policy?


You may cancel your order within 1 hour of placing it. After that time period, you will not be able to cancel, due to our efforts to ensure that you receive your order as quickly and accurately as possible.




Do you offer wholesale?


Yes! Email us at caramakdesign@gmail.com to set up a wholesale order, or visit our wholesale shop here!




What payment methods do you accept?


We accept the following forms of payment: • Visa • MasterCard • Discover • American Express • Paypal • Afterpay • Cara Mak Design E-Gift Cards




Is my privacy and personal information secure on your site?


Please read our privacy policy to view the full details on how we protect your privacy and personal information.




How do I know what size to choose?


View our complete size guide here.




I cannot find the answer to my question. How do I contact customer service?


You can fill out a form to contact customer service.





Shipping

How long does shipping take?


All items are handmade with care, so we ship all items between 3-14 days, depending on the product. Specific shipping information is detailed on each product listing page. As a full time college student and business owner, the owner of Cara Mak does everything to get orders out as soon as possible! Items typically take 2-5 business days to deliver (US only) after they are dropped off at the post office. EDIT: There are currently major shipping delays due to the outbreak of COVID-19, so please be aware that your order may take up to 2-4 weeks longer than usual. Cara Mak Design is taking all steps possible to ensure timely processing, production, and turnaround to compensate for possible delays by shipping carriers.




I entered the wrong shipping address when I checked out. What do I do?


Please email caramakdesign@gmail.com within 24 hours to change your shipping address. After that time period, I will no longer be able to adjust your shipping address.




Do you ship internationally?


We ship do ship internationally! Please note all customs and duty fees are the customer's responsibility to pay. These may vary by country.




What kinds of shipping options do you offer?


View all of our shipping options and rates for your desired destination.




What locations do you ship to?


Cara Mak Design ships to all 50 US states, the U.S. territories, P.O. Boxes and APO/FPO addresses. U.S. territories include: American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands. View our shipping guide to find out if we can ship to your destination.




I think my package was lost or stolen. What do I do now?


1. Check the current status before you begin your search. If your package or mail has tracking, check USPS Tracking® to see its current status. 2. Contact us to let us know if your package says 'delivered' but has not arrived. 3. Complete a 'Help Request Form'. We recommend that you complete USPS's online help request form before you start a missing mail search. Please use a desktop computer to submit your form. We'll forward your request to your local Post Office™ facility to help locate any missing items. 4. If after 7 business days from when you submitted your online help request form your mail or package hasn't arrived, submit a ' Missing Mail Search Request Form' with the following information: • Sender mailing address • Recipient mailing address • Size and type of container or envelope used in shipping • Identifying information such as your USPS Tracking number(s) and the mailing date from the sender's mailing receipt • Description of the contents, such as what it is and the brand, model, color, or size, if applicable • Pictures that could help us recognize your item Contact us if you need assistance with obtaining this information. USPS will then forward your request to your local Post Office to help locate any missing items.




I cannot find the answer to my question. How do I contact customer service?


You can fill out a form to contact customer service.





Order Status

How do I check my order status?


You may view the status of your order by logging into your Cara Mak account and clicking on 'Orders'. Check your order status with your order number and email address. Confirmations are sent via email within 30 minutes when: • Your order has been received, or • Your shipment has been processed, based on the valid email address provided to us. If you did not receive any confirmation emails, please check your email spam filter, and select CaraMak.com as a trusted website domain in your spam filter. To avoid any duplicate orders, please go to MY ACCOUNT to verify your order has been placed before resubmitting your order. Please allow 24 to 48 hours for your order status to change.




Why was my order cancelled?


If your order has been canceled, please contact your financial institution to verify your payment method. If you still need assistance, please contact us.




I cannot find the answer to my question. How do I contact customer service?


You can fill out a form to contact customer service.





Returns

Do you offer returns or refunds?


Due to the ongoing COVID-19 pandemic, our return policy is very strict. We accept returns ONLY in the case of seller-error (misprint, torn/ broken product, etc.). Please note that you will not be eligible for a refund unless the product is damaged or unsatisfactory. Exchanges are allowed in all cases of sizing error. Please contact us within 3 days of delivery to begin the exchange process. Final sale items cannot be returned or exchanged, unless required by law. Contact us within 3 days of delivery to start a return. All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by a return form and customs documents (if applicable). Customers are responsible for return postage, and all items must be returned within 30 days of initial delivery. View our Returns and Refund Policy for more information.




How soon will I receive a refund for my purchase?


Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from international and apo/fpo addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.




I cannot find the answer to my question. How do I contact customer service?


You can fill out a form to contact customer service.




The product I ordered doesn't fit. Can I exchange it for a different size?


Exchanges are allowed in all cases of sizing error. Please contact us within 3 days of delivery to begin the exchange process. Contact us within 3 days of delivery to start an exchange. All exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Customers are responsible for return postage, and all items must be returned within 30 days of initial delivery. View our Returns and Refund Policy for more information.





E-Gift Cards

Where can I purchase and redeem a Cara Mak E-Gift Card?


Cara Mak Design e-gift cards are only available for purchase and redemption at caramak.com for US purchases only. Cara Mak e-gift cards are only sold in U.S currency.




Does the Cara Mak E-Gift Card have any limitations or restrictions?


Cara Mak Design e-gift cards are not valid for International Customers. They may not be applied to previously purchased merchandise. These cards cannot be used to buy another Cara Mak e-gift card.




How do I redeem my e-gift card?


During checkout, enter the appropriate information for your e-gift card (number, pin, etc.). If your e-gift card or rewards balance doesn't cover the total cost of your order, we'll charge the remaining amount to your primary form of payment listed in your account, or to another acceptable form of payment at your request. If the total cost of the order is less than the balance on your e-gift card(s) / rewards balance, any unused balance will remain on your e-gift card / rewards balance.




Are there any fees associated with Cara Mak E-Gift Cards?


No, there are no fees. Additionally, you will not be able to add or change the value on an e-gift card once it has been purchased /issued.




I cannot find the answer to my question. How do I contact customer service?


You can fill out a form to contact customer service.





International Orders

I cannot find the answer to my question. How do I contact customer service?


You can fill out a form to contact customer service.




How much duty and taxes are applied to international orders?


Duties (or Customs tariffs) are set by the destination country Customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Global-e supports. International taxes (such as Value Added Tax or VAT) are set by the destination country. If you wish to pre-pay duties and taxes, select the Delivery Duties Paid (DDP) option at checkout and will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Global-e international checkout page.




Do you ship internationally?


We ship do ship internationally! Please note all customs and duty fees are the customer's responsibility to pay. These may vary by country.




What locations do you ship to?


Cara Mak Design ships to all 50 US states, the U.S. territories, P.O. Boxes and APO/FPO addresses. U.S. territories include: American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands. View our shipping guide to find out if we can ship to your destination.




How much will international shipping cost?


International shipping is determined by a number of factors including, the number of items you are purchasing, the weight of the items and the destination country. International shipping will be calculated and guaranteed during the Global-e international checkout based on the items you are purchasing and your shipping destination.




When can I expect my order to be delivered?


You will be quoted a specific delivery window at the time of checkout which is based on your selected destination country and the shipping methods available for the items in your shopping cart.




When will I be billed?


Your payment method will be billed when your international order is shipped.




Can I purchase or redeem international e-gift cards?


No. The purchase or redemption of gift cards and e-gift cards for international purchases is currently not available.




Who should I contact if I have questions relating to my international order?


Please contact us at caramakdesign@gmail.com, and we will gladly assist you with any questions relating to your international order.




What is your return policy on international items?


Due to the ongoing COVID-19 pandemic, our return policy is very strict. We accept returns ONLY in the case of seller-error (misprint, torn/ broken product, etc.). Please note that you will not be eligible for a refund unless the product is damaged or unsatisfactory. In the case that you qualify for a return, items (with the exception of items or promotions marked “Final Sale”) are accepted back within 30 days of the ship date. Final Sale items are ineligible for a return or refund. If you choose to return an item, you will receive a refund of the original merchandise price (minus any return shipping charges and any duties and taxes originally paid on the item) in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for the original shipping charges (you will not be reimbursed for any amount you paid in shipping charges for the initial delivery of the merchandise). Returned merchandise must not be worn, altered or washed and all original tags must be attached. Merchandise must be returned in original packaging. All returned items must be accompanied by customs documents (if applicable). View our Returns and Refund Policy for more information.





Rewards

Tell me about your rewards program - is it worth it?


YES! Our CM Insiders Rewards program is an awesome way to put money back in your pocket when you shop with us. We also have a lot of surprises up our sleeve for our Rewards members. All you need to do is sign in to your Cara Mak shop account when you shop with us to be eligible to receive your rewards. Your rewards information is housed in the little pink tab in the corner of your screen. Please visit our Terms and Conditions for full details and restrictions.




I just placed an order and I forgot to log in. Can I still get points for the purchase?


We are so sorry, but we are unable to retroactively apply points for purchases made when you are not signed in to your account! We apologize for any inconvenience this may cause you and encourage you to sign in each time you purchase with us.




I just made a purchase and forgot to use my redeemed rewards code. Can you apply that for me?


Oh man! We are so sorry, but we are unable to retroactively apply the Rewards Points to your transaction. Please feel free to keep your custom redemption code though, as it is good for 1 year and can be used on your next purchase.




Can I use my redeemed rewards with another discount code on my order?


Our system limits us to only one discount code per order. Please choose which code you would like to use on your order. May we suggest using the code that gives the best discount? :)




I need to return an item I purchased. Will I lose my points from this purchase?


Yes - Points earned for a purchase that is the subject of a return, refund, cancellation or declined credit card, will be deducted from your account in the amount equal to the points earned during the original transaction (including any bonus points that may be applicable). If a return will cause your account to have a negative point balance, you will not begin earning points again until your points balance is returned to zero (0), by making purchases. (For more returns info - see the Returns FAQ on this page). Rewards Discounts will be applied evenly to each line item for returns purposes.




I used some redeemed rewards on an order that I am now returning. Will I lose my rewards?


We are so sorry, unfortunately, our Rewards Coupon codes are only eligible for a one-time redemption. Returned orders, where Reward Coupons have been applied, will not be credited back any redeemed Rewards. Rewards Discounts will be applied evenly to each line item for returns purposes. We do apologize for any inconvenience this may cause you.




How does your tiered rewards program work?


Members are placed in the appropriate level based on yearly spend levels and will reset January 1st of every year based on the previous year spend.





Frequently asked questions heading. Written in Bright pink bubble letters on a white background.