HOME   /​   FAQ   /​   REFUND POLICY

Screen Shot 2021-05-05 at 1.12.11 PM.png

This Returns and Exchanges Policy applies to all purchases made through the website caramak.com, and any other website or application that directs you to this Returns and Exchanges Policy (collectively, the "Site"). Online purchases are valid for credit, or refund within 30 days from the ship date through our returns portal. Due to the ongoing COVID-19 pandemic, our return policy is very strict. We accept returns ONLY in the case of seller-error (misprint, torn/ broken product, etc.). Please note that you will not be eligible for a refund unless the product is damaged or unsatisfactory. Exchanges are allowed in all cases of sizing error. Please contact us within 3 days of delivery to begin the exchange process. 

 

Final sale items cannot be returned or exchanged, unless required by law.

 

Contact us within 3 days of delivery to start a return. All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by a return form and customs documents (if applicable). Customers are responsible for return postage, and all items must be returned within 30 days of initial delivery. If you choose to return an item, you will receive a refund of the original merchandise price (minus any return shipping charges and any duties and taxes originally paid on the item) in the same currency and using the same exchange rate as your original order.

ARBITRATION NOTICE:  EXCEPT IF YOU OPT-OUT AND EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE ARBITRATION SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND CARA MAK DESIGN WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

Arbitration:

Except if you opt-out or for disputes relating to your or Cara Mak Design's intellectual property (such as trademarks, trade dress, domain names, trade secrets, copyrights and patents) ("Excluded Disputes"), you agree that all disputes between you and Cara Mak Design (whether or not such dispute involves a third party) with regard to your relationship with Cara Mak Design, including without limitation disputes related to this Returns and Exchanges Policy, your use of the Site, purchase of products, and/or rights of privacy and/or publicity, will be resolved by binding, individual arbitration under the American Arbitration Association's rules for arbitration of consumer-related disputes and you and Cara Mak Design hereby expressly waive trial by jury. As an alternative, you may bring your claim in your local "small claims" court, if permitted by that small claims court's rules and as long as such matter is only pending in that court. You may bring claims only on your own behalf. Neither you nor Cara Mak Design will participate in a class action or class-wide arbitration for any claims covered by this agreement. You also agree not to participate in claims brought in a private attorney general or representative capacity, or consolidated claims involving another person's account, if Cara Mak Design is a party to the proceeding. This dispute resolution provision will be governed by the Federal Arbitration Act. In the event the American Arbitration Association is unwilling or unable to set a hearing date within one hundred and sixty (160) days of filing the case, then either Cara Mak Design or you can elect to have the arbitration administered instead by the Judicial Arbitration and Mediation Services. Judgment on the award rendered by the arbitrator may be entered in any court having competent jurisdiction. Any provision of applicable law notwithstanding, the arbitrator will not have authority to award damages, remedies or awards that conflict with this Returns and Exchanges Policy, or the website Terms of Use.

YOU MAY OPT OUT OF THIS AGREEMENT TO ARBITRATE. If you do so, neither you nor Cara Mak Design can require the other to participate in an arbitration proceeding. To opt out, you must notify Cara Mak Design in writing within 30 days of the date that you first became subject to this arbitration provision. You must use this address to opt out:

Cara Mak Design

ATTN: Arbitration Opt-out (Legal Department)

180 Inverness Shores Drive

Fayetteville, GA 30215

You must include your name and residence address, the email address you use for your Cara Mak Design account (if any), and a clear statement that you want to opt out of this arbitration agreement. If the prohibition against class actions and other claims brought on behalf of third parties contained above is found to be unenforceable, then all of the preceding language in this Arbitration section will be null and void. This arbitration agreement will survive the termination of your relationship with Cara Mak Design.

Governing Law & Venue:

For any action at law or in equity relating to the arbitration provision of this Returns and Exchanges Policy, the Excluded Disputes or if you opt out of the agreement to arbitrate, you agree to resolve any dispute you have with Cara Mak Design exclusively in a state or federal court located in Fayetteville, Georgia, and to submit to the personal jurisdiction of the courts located in Fayette County for the purpose of litigating all such disputes.

If any provision of these Returns and Exchanges Policy is held to be unlawful, void, or for any reason unenforceable during arbitration or by a court of competent jurisdiction, then that provision will be deemed severable from this Returns and Exchanges Policy and will not affect the validity and enforceability of any remaining provisions. Cara Mak Design's failure to insist upon or enforce strict performance of any provision of this Returns and Exchanges Policy will not be construed as a waiver of any provision or right. No waiver of any of this Returns and Exchanges Policy will be deemed a further or continuing waiver of such term or condition or any other term or condition. Cara Mak Design reserves the right to change this dispute resolution provision, but any such changes will not apply to disputes arising before the effective date of the amendment. This dispute resolution provision will survive the termination of any or all of your transactions with Cara Mak Design.