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Tell me about your rewards program – is it worth it?


YES! Our CM Insiders Rewards program is an awesome way to put money back in your pocket when you shop with us. We also have a lot of surprises up our sleeve for our Rewards members. All you need to do is sign in to your Cara Mak shop account when you shop with us to be eligible to receive your rewards. Your rewards information is housed in the little pink tab in corner of your screen. Please visit our Terms and Conditions for full details and restrictions.




I just placed an order and I forgot to log in. Can I still get points for the purchase?


We are so sorry, but we are unable to retroactively apply points for purchases made when you are not signed in to your account! We apologize for any inconvenience this may cause you and encourage you to sign in each time you purchase with us.




I just made a purchase and forgot to use my redeemed rewards code. Can you apply that for me?


Oh man! We are so sorry, but we are unable to retroactively apply the Rewards Points to your transaction. Please feel free to keep your custom redemption code though, as it is good for 1 year and can be used on your next purchase.




Can I use my redeemed rewards with another discount code on my order?


Our system limits us to only one discount code per order. Please choose which code you would like to use on your order. May we suggest using the code that gives the best discount? :)




I need to return an item I purchased. Will I lose my points from this purchase?


Yes - Points earned for a purchase that is the subject of a return, refund, cancellation or declined credit card, will be deducted from your account in the amount equal to the points earned during the original transaction (including any bonus points that may be applicable). If a return will cause your account to have a negative point balance, you will not begin earning points again until your points balance is returned to zero (0), by making purchases. (For more returns info - see the Returns FAQ). Rewards Discounts will be applied evenly to each line item for returns purposes.




I used some redeemed rewards on an order that I am now returning. Will I lose my rewards?


We are so sorry, unfortunately, our Rewards Coupon codes are only eligible for a one-time redemption. Returned orders, where Reward Coupons have been applied, will not be credited back any redeemed Rewards. Rewards Discounts will be applied evenly to each line item for returns purposes. We do apologize for any inconvenience this may cause you.




How does your tiered rewards program work?


Members are placed in the appropriate level based on yearly spend levels and will reset January 1st of every year based on the previous year spend.